Digital Business Continuity Solutions
IBM Power Hosting
IBM Power Hosting is a managed hosting service that provides IBM Power Systems infrastructure within a secure and reliable data center environment. Designed to support mission-critical workloads such as ERP systems, core business applications, and enterprise databases, the service delivers high performance, stability, and availability, supported by the expertise of the DBCS team.
Why Choose IBM Power Hosting by DBCS
Enterprise Performance
Designed to support mission-critical workloads such as ERP systems, enterprise databases, and business applications that require high performance, stability, and reliability.
High Availability
Built to support continuous operations by minimizing downtime and ensuring service availability for critical business systems.
Business Scalability
Easily scale CPU, memory, and storage resources to accommodate growing business requirements and future expansion.
IBM Power Expertise
Supported by experienced IBM Power specialists who provide professional consultation, administration, and technical support.
Enterprise-Grade Data Center
Hosted within a secure and reliable data center environment designed to support business continuity and critical IT operations.
24x7 Managed Services
Continuous monitoring and management by DBCS specialists, supported by Service Desk and Technical Support services available 24 hours a day, 7 days a week.
Reference Architecture for IBM Power Hosting
This reference architecture demonstrates how customer systems connect to the Data Center through an MPLS network, supported by IBM Power infrastructure, backup services, and security controls to ensure secure, reliable, and continuous business operations.
Managed Services
Comprehensive Service Coverage
Monitoring
24x7 monitoring and surveillance of systems and infrastructure to enable rapid detection, response, and resolution of potential issues before they impact business operations.
Service Manager
A dedicated point of contact responsible for service coordination, progress tracking, and ongoing communication to ensure efficient service delivery and customer satisfaction.
Service Desk
24x7 support services for incident reporting, service requests, and technical assistance, with continuous follow-up until issues are resolved.
IT Administration & Operations
Management and administration of IBM Power environments and related operational activities to ensure system stability, performance, and reliability.
Patching
Planning, testing, and deploying system updates and security patches to maintain system security, compliance, and operational efficiency.
Disaster Recovery and Backup as a Service
Support for backup, recovery, and disaster recovery processes to reduce operational risks, protect critical data, and strengthen business continuity.
End-to-End Support Process
1
Customer
Report incidents or submit service requests through the designated communication channels, enabling the support team to initiate the response process promptly.
2
Service Desk
Receive and validate incident information, perform initial assessment, and coordinate with the appropriate support teams while continuously tracking service progress.
3
Support Team
Investigate and analyze issues, perform troubleshooting and resolution activities, and provide recommendations through Remote Support or On-Site Support as required.
4
Third Party
Coordinate with vendors, manufacturers, or technology partners when additional expertise or product-specific support is required to ensure efficient issue resolution.
DBCS provides 24x7 support services covering incident handling, problem analysis, issue resolution, and coordination with vendors or technology partners, ensuring that critical business systems remain available and operational at all times.